Tracking your item

1. Our Dedicated Tracking Page

You can easily track your order using our dedicated dMarketplace tracking portal:

• Go to https://dmarketplace.ai/trackorder/
• Enter your tracking number in the designated field and click “Track” to get the latest updates on your shipment, often showing details from our various logistics partners.

2. Access Your Order History (for Tracking Details)

The primary place to find your tracking information and carrier details is within your dMarketplace account:

• Log In: Sign in to your dMarketplace account.
• Go to Orders: Navigate to “My Account” and then click on “Orders” or “Order History.”
• Select the Order: Find the specific order you wish to track and click on it to view its detailed information.
• Find Tracking Details: On the order details page, you will find the tracking number along with the name of the shipping carrier (e.g., USPS, DHL, Royal Mail, or others). This makes it easy for you to use our tracking page or even track directly on the carrier’s own website.

3. Email Updates

You may also receive email updates regarding your order’s shipping status. These emails typically include the tracking number and a direct link for tracking, often pointing to our dedicated tracking page or the carrier’s site.

Important Notes on Tracking

• Diverse Logistics Partners: We work with a range of reputable logistics partners to deliver your items, including but not limited to USPS, DHL, Royal Mail, and many more, depending on the vendor’s location and your destination.
• Tracking Within Our System: While you can use the tracking number directly on the carrier’s site, our dedicated tracking page at https://dmarketplace.ai/trackorder/ allows you to track your item easily within our system, often consolidating information from various carriers.
• Seller-Provided Tracking: Tracking information is provided by the individual seller once they ship your item. Not all shipping methods, especially for lower-cost international shipments, may include comprehensive tracking.
• Multiple Items, Multiple Tracking: If your order contains multiple items, especially from different sellers, they may ship separately and have different tracking numbers and delivery dates.
• Initial Delay: It can take up to 24-48 hours for a tracking number to become active and show updates after the seller has provided it. This is because carriers need time to scan and process the package.
• Estimated Delivery: The tracking page will often provide an estimated delivery date. Remember that this is an estimate, and actual delivery times can vary due to factors like customs processing, weather, or local delivery conditions.

What if I Don’t See Tracking or My Item is Delayed?

• Check Seller’s Policy: Refer to the seller’s policy on their store page or the product description for their typical shipping and tracking practices.
• Contact the Seller: If your tracking information hasn’t updated for an extended period, or if you have concerns about a delay, your first step should be to contact the seller directly using the “Get Support” option on your order page. They can provide the most specific details about your shipment.
• Contact dMarketplace Support: If you’re unable to get a satisfactory response from the seller after a reasonable time, or if you suspect a significant issue, please contact dMarketplace customer support for further assistance.

We encourage you to utilize the tracking information provided to stay informed about your order’s progress and reach out if you have any concerns.