Manage your account

Accessing Your Account:

To manage your account, simply log in to dMarketplace using your registered email address and password.

• Go to the dMarketplace homepage.
• Click on “Log In” or “My Account.”
• Enter your credentials to access your personalized dashboard.

2. Profile Information & Personal Details:

Keep your account information accurate and up-to-date.

• Update Personal Details: In your account settings, you can view and update information such as your name, contact email (if allowed, generally tied to account creation), and other relevant personal details.
• Password Management: For your security, you can change your password at any time. We recommend using a strong, unique password for your dMarketplace account.

3. Security Settings:

Your account security is paramount.

• Two-Factor Authentication (2FA): We highly recommend enabling Two-Factor Authentication (2FA) for an added layer of security. This requires a second verification step (e.g., a code from an authenticator app) in addition to your password, significantly protecting your account from unauthorized access.
• Active Sessions: You may be able to view and manage active sessions or devices logged into your account, allowing you to log out from any unfamiliar locations.

4. Order History:

Easily keep track of all your past and current purchases.

• View Orders: Navigate to the “Orders” section within “My Account” to see a comprehensive list of all your placed orders, including their status, details, and tracking information.
• Order Support: From your order history, you can also access the “Get Support” option for specific orders to request cancellations, returns, or inquire about issues.

5. Shipping Addresses:

Manage your delivery locations with ease.

• Add/Edit Addresses: In your account settings, you can add new shipping addresses or edit existing ones. This saves you time during checkout and ensures your orders are delivered to the correct location.
• Default Address: Set a default shipping address for even faster checkout.

6. Notifications & Communication Preferences:

Control how you receive updates from dMarketplace.

• Email Notifications: Manage your preferences for email notifications related to order updates, promotional offers, and important account-related announcements.

7. Managing Rewards:

While rewards are automatically sent to your wallet, you can revisit the terms and conditions of eligible offers and track your transactions that qualify for rewards in your order history. (Refer to the “Manage Your Rewards” section for more details.)

8. Account Deactivation/Deletion:

Should you wish to temporarily deactivate or permanently delete your dMarketplace account, please contact our support team through the “Get Support” option from your “My Account” area, providing your reason for the request. Our team will guide you through the necessary steps.

Need Further Assistance?

If you have any questions or require assistance with managing your dMarketplace account, please do not hesitate to contact our customer support team. You can typically find a “Contact Us” or “Support” link in the footer or header of our website, or use the “Get Support” feature within your account.