I would like to return my order

1. Eligibility for Returns:

• Timeframe: Return eligibility is typically within 7Days  from the date of delivery. Please check the specific vendor’s return policy, which may be more restrictive or lenient.
• Item Condition: Items must generally be returned in their original, unused condition, with all original packaging, tags, and accessories intact.
• Non-Returnable Items: Certain items may not be eligible for return due to their nature, including but not limited to:
  • Digital products (software, e-books, gift cards)
  • Perishable goods
  • Customized or personalized items
  • Items explicitly marked as “Final Sale” or “Non-Returnable”
  • Items where hygienic reasons prevent returns (e.g., certain health & personal care products once opened).
• Vendor-Specific Policies: Each vendor on dMarketplace has their own specific return policy. While we provide a general framework, the vendor’s policy for their products will ultimately govern the return process and eligibility. Always review the vendor’s stated return policy on their product pages or within their store terms before making a purchase.

2. How to Initiate a Return Request:

To request a return, please follow these steps:

1. Log In to Your Account: Go to dmarketplace.ai and log in to your dMarketplace account.
2. Access Your Orders: Navigate to “My Account” and then click on “Orders.”
3. Select the Order: Find the specific order containing the item(s) you wish to return and click on it to view the order details.
4. Click “Get Support”: On the order details page, click the “Get Support” button.
5. Submit Return Request: Select “Return Request” as the type of support needed. Clearly explain the reason for your return (e.g., wrong item, defective, changed mind). If the item is damaged or defective, please attach clear photos to support your request.
6. Wait for Vendor Review: Your request will be sent to the vendor for review. The vendor will assess your request based on their return policy and the condition of the item.

3. Return Process & Shipping:

• Vendor Approval: If your return request is approved by the vendor, they will provide you with specific instructions on how and where to send the item(s) back. Do NOT send items back before receiving approval and instructions from the vendor.
• Return Shipping Costs:
  • If the return is due to a vendor error (e.g., wrong item, defective product), the vendor typically covers the return shipping costs.
  • If the return is due to a change of mind or other reasons not attributable to vendor error, you may be responsible for the return shipping costs. This will be specified by the vendor.
• Packaging: Please package the item securely, ideally in its original packaging, to prevent damage during transit. Include any original accessories, manuals, and packing slips as instructed by the vendor.
• Tracking: We highly recommend using a trackable shipping service when returning items, as dMarketplace and the vendor are not responsible for lost return shipments.

4. Refund Process:

• Item Inspection: Once the vendor receives the returned item, they will inspect it to ensure it meets their return policy conditions.
• Refund Issuance: If the return is approved after inspection, your refund will be processed.
• Cryptocurrency Refund: Refunds for cryptocurrency payments will be issued to the same cryptocurrency payment address that you used to make the original purchase. Please note that the exact refund amount in fiat value may fluctuate due to cryptocurrency market volatility between the time of purchase and refund.
• Refund Timeline: Please allow 7 business day after the vendor confirms receipt and approval of the return for the refund to be processed on their end. The time it takes for the funds to reflect in your wallet may vary depending on blockchain network congestion and your wallet provider.

Important Considerations:

• Communication: Maintain open communication with the vendor throughout the return process.
• Partial Refunds: In some cases, a partial refund may be issued if the item is not returned in its original condition, or if there are missing parts. This will be at the vendor’s discretion.

Need Further Assistance?

If you have questions about a specific return, or require assistance with the return process, please use the “Get Support” option from your order details page or contact our customer support team directly.