Eligibility for Cancellation:
- Timely Cancellation is Key: To be eligible for a cancellation and a refund, it is crucial to cancel your order as soon as possible, ideally within 7 days of placing it and before it has been dispatched or delivered.
- Post-Dispatch/Delivery: Once an order has been dispatched or delivered, cancellation may no longer be possible. In such cases, the ability to cancel or return the item will be subject to the individual vendor’s return policy and the specific circumstances.
How to Cancel Your Order:
- Access Your Account: Log in to your dMarketplace account.
- Navigate to Orders: Go to “My Account” and then select “Orders.”
- Select the Order: Locate the specific order you wish to cancel and click on it.
- Request Support: Click on the “Get Support” button associated with that order.
- Submit Cancellation Request: Follow the prompts to clearly request a cancellation for the product(s) in your order. Provide any relevant details that may help in processing your request.
Cancellation Processing:
- Review and Action: Your cancellation request will be reviewed by the vendor.
- Timeline: Your order cancellation request will typically be processed and either approved or rejected within 24 working hours. Please note that processing times may vary depending on the vendor’s working hours and the complexity of the request.
- Confirmation: You will receive a notification regarding the status of your cancellation request (approved or rejected).
Refund Process for Approved Cancellations:
- Cryptocurrency Refund: If your cancellation request is approved, your refund will be issued to the same cryptocurrency payment address that you used to make the original payment.
- Refund Timeline: The time it takes for the refund to reflect in your wallet may vary depending on blockchain network congestion and your wallet provider.
Important Considerations:
- Vendor Discretion: While we facilitate the cancellation process, the final decision to approve or reject a cancellation, especially outside the recommended 7-day window or after dispatch, rests with the individual vendor and the specific situation.
- Communication: We encourage clear and timely communication when requesting a cancellation to help expedite the process.
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